Key Features of the New Authorization Process
Mandatory SEOC Authorization
All massage therapy services require an SEOC Authorization to ensure payment and compliance with VA policies.
Credentialing Requirements
Massage therapists must be credentialed with the VA through Whole Health to provide services to veterans.
Billing Under NPI
All billing must be conducted using the therapist’s rendering provider NPI to ensure proper processing and payment.
Massage Therapy Authorization Changes
Discover answers to common questions about the recent adjustments in massage therapy authorizations effective July 1, 2025.
What is the new process for obtaining massage therapy authorization?
To obtain authorization, you must ensure your therapist is credentialed with the VA through Whole Health and have an SEOC Authorization in office for the specific dates of service.
Will services be reimbursed without proper authorization?
No, services will not be reimbursed unless you have the required SEOC Authorization for the dates of service.
How can I verify if my therapist is credentialed?
You can verify your therapist’s credentials by contacting your local VA office or checking through the Whole Health system.
What should I do if I encounter billing issues?
For billing issues, ensure you are billing under the therapist’s rendering provider NPI and contact your local VA office for further assistance.
Where can I find more detailed information about these changes?
Detailed information can be found on the Provider Pulse link provided by TriWest.
Who should I contact for further assistance?
For further assistance, reach out to your local VA office using the contact information provided in the contact section.
Phone
(907) 555-1234
Address
5678 Veteran Ave, Suite 200, Anchorage, AK 99501